Assessing the impact of using instant messaging in eLearning on the performance of teaching and learning in higher education

There are growing interests in improving teaching and learning performance through eLearning using specific emerging technologies in higher education. As a result, understanding the impact of using such technologies on the performance of teaching and learning is becoming important. This experimental study investigates the impact of eLearning using instant messaging on the performance of teaching and learning in higher education in developing countries. Pre-test and post-test surveys are used for collecting experimental data from participants to investigate the impact of using instant messaging on teaching and learning. Data analysis conducted quantitatively using SPSS reveals that eLearning using instant messaging improves teaching and learning. In particular, the use of instant messaging in eLearning is more effective than face-to-face teaching and learning with respect to the overall performance in the classroom. This leads to the conclusion that eLearning using instant messaging could transform teaching and learning in higher education in developing countries.