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  • A Comparative Study of Critical Success Factors for General and Healthcare Business Intelligence Systems

    Quy Nguyen Rob Meredith Frada Burstein

    Chapter from the book: Australasian Conference on Information Systems, . 2018. Australasian Conference on Information Systems 2018.

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    Critical Success Factor (CSF) research provides a useful instrument for better managing a project and driving it to success. Research about CSFs for business intelligence (BI) systems and industry-specific CSFs have been noted; however, scant research has been conducted to investigate CSFs for healthcare BI projects. This paper adopted a mixed method approach to investigate differences between CSFs of BI systems in general and BI systems in the healthcare industry. We found that although CSFs of healthcare BI are similar to those of general BI, there is a significant overlap between CSFs for BI development and use. This finding supports the intertwined relationship between success of different BI project phases, which has yet been acknowledged in BI and IS success models.

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    How to cite this chapter
    Nguyen, Q et al. 2018. A Comparative Study of Critical Success Factors for General and Healthcare Business Intelligence Systems. In: Australasian Conference on Information Systems, (ed.), Australasian Conference on Information Systems 2018. Sydney: University of Technology Sydney ePress. DOI: https://doi.org/10.5130/acis2018.cb
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    Additional Information

    Published on Jan. 1, 2018

    DOI
    https://doi.org/10.5130/acis2018.cb


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