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  • Technology humanness, trust and e-government adoption

    Lemuria Carter Dapeng Liu

    Chapter from the book: Australasian Conference on Information Systems, . 2018. Australasian Conference on Information Systems 2018.

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    With regards to technology adoption, users may be influenced by trust in two forms – human-like trust (e.g., benevolence, integrity, and ability) and system-like trust (e.g., helpfulness, reliability, and functionality). While the literature interestingly differentiates the use of these two types of trust, insufficient efforts have been devoted to examine and explain which type of trust should be used in the context of e-government. Additionally, when government agencies increasingly experience security breaches, insufficient literature examines how human-like trust and system-like trust may be influenced by such important antecedents as security threats and citizens’ security concerns in e-government settings. We propose a conceptual model to address this gap in the literature.

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    How to cite this chapter
    Carter L. & Liu D. 2018. Technology humanness, trust and e-government adoption. In: Australasian Conference on Information Systems, (ed.), Australasian Conference on Information Systems 2018. Sydney: University of Technology Sydney ePress. DOI: https://doi.org/10.5130/acis2018.cp
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    Additional Information

    Published on Jan. 1, 2018

    DOI
    https://doi.org/10.5130/acis2018.cp


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